TERMS & CONDITIONS

Company details:

LA DONUTERIA CAFE L.L.C, Registered in Dubai, UAE and located in the village mall, JUMEIRAH, P.O. Box: 92643, Dubai

  • LA DONUTERIA CAFE L.L.C maintains the https://www.ladonuteriadubai.ae Website.
  • United Arab of Emirates is our country of domicile" and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  • Visa or MasterCard debit and credit cards in AED will be accepted for payment.
  • We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.
  • Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
  • Cardholder must retain a copy of transaction records and Merchant policies and rules
  • User is responsible for maintaining the confidentiality of his account
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers' are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Cancellation Policy

Customer can cancel their order/requested service within 15 minutes; refunds will be made back to the payment solution used initially by the customer.

Return and Refund Policy

  • We accept returns within 1 hour of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product.

  • Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.
  • We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund.
  • Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with.
  • Refunds will be done only through the Original Mode of Payment. Please allow for up to 45days for the refund transfer to be completed.

    • Delivery/Shipping Policy

    • We deliver our Products to Dubai. Shipping will be done by a third-party courier.
    • Delivery shall be in 1 – 2 working hours and based on customer’s delivery location.
    • Delivery Fees will be mentioned on the checkout page.
    • Avoid any delivery delay by providing your full address along with your contact details.
    • Delivery for catering and events: orders must be placed at least 24- 36 hours in advance.
    • Minimum order should be met while Delivery fee depends on location.